Here are some questions that are often asked about telehealth, and a chance to share your experience with the technology.
Tap on a question below for the answer and use the form below to share your experience.
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Patients should ask their employer, health plan, hospital or healthcare provider about
telehealth services that may be available. In many cases, the provider may have access
to telehealth technology and services. There are also numerous private companies that
offer basic telehealth services, including around the clock access to a healthcare
professional, remote monitoring of certain medical conditions.
This is determined on a state-by-state basis. In Pennsylvania, an in-person visit is not required before a telehealth meeting. But a providor may require an in-person visit before granting telehealth on occasion.
Contact your health care provider to schedule a telehealth appointment.
Here are some examples of different terms associated with telehealth services:
OCR expects health care providers will ordinarily conduct telehealth in
private settings, such as a doctor in a clinic or office connecting to a patient
who is at home or at another clinic. Providers should always use private
locations and patients should not receive telehealth services in public or
semi-public settings, absent patient consent or exigent circumstances.
If telehealth cannot be provided in a private setting, covered health care
providers should continue to implement reasonable HIPAA safeguards to
limit incidental uses or disclosures of protected health information (PHI).
Such reasonable precautions could include using lowered voices, not using
speakerphone, or recommending that the patient move to a reasonable
distance from others when discussing PHI.
In many cases, yes. Many insurers voluntarily pay for telemedicine visits. But in Pennsylvania insurers are not required to cover it.
Medicare: Medicare does cover telemedicine in certain circumstances and with a number of limitations. Some telehealth services including remote radiology, pathology and some cardiology are covered as physician services. Video visits are covered by beneficiaries living in rural areas, but these visits must be conducted at a specific originating site.
Medicaid: Most state Medicaid plans cover some kinds of telehealth services, but each one has a different set of rules and requirements. We recommend having a look at the state-specific information available on www.atawiki.org and the 50 State Telemedicine Gaps Analysis: Coverage and Reimbursement provided by the American Telemedicine Association.
You will still be receiving care from the provider and team that you have come to trust. Your provider will not be able to perform a physical exam, so they will rely on you to report all physical symptoms. However, your provider and care team will provide the same high-attention to detail and quality medical advice that you have come to expect.
Around the world, millions of patients use telehealth to monitor their vital signs, remain
healthy and out of hospitals and emergency rooms. Over half of all Washington
hospitals and many clinics now use some form of telehealth. Patients and providers can
download health and wellness applications for use on their cell phones to assist in
telehealth. Many employers now offer telehealth as an added benefit in their health
There are three main beneficiaries of telemedicine:
Patients: Telemedicine gives patients the opportunity to receive care without a trip to the doctor’s office. They don’t have to take time away from work or family responsibilities. They don’t waste time traveling, or money on parking or public transportation. They don’t risk exposure to other patients with communicable illnesses. And they get better health outcomes and become more engaged in their own healthcare.
Providers: Video visits reduce the time of each encounter, allowing providers to see more patients, more efficiently. This boosts revenue and minimize overhead expenses. Telemedicine reduces no-shows and cancellations. It also helps secure patient loyalty in a competitive healthcare landscape.
The Healthcare System: Even if you never use telemedicine yourself, you will likely benefit from the practice. The efficiency of telemedicine will reduce wait-times for in-person visits, help keep people with non-urgent conditions out of the emergency room, and improve the overall health of the population.
Kaiser Family Foundation
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